Date: 22 July
Location: Maxis HQ, Kuala Lumpur
What an amazing session we had with the dynamic and energetic team at Maxis Kuala Lumpur! Our Customer Service Excellence Training was more than just slides and notes — it was filled with engagement, laughter, and hands-on learning.
From real-world case discussions to interactive group activities, the session focused on what matters most — building genuine human connection, handling customers with empathy, and turning challenges into opportunities.
We kicked off with a few ice-breaking activities (yes, those colourful hand cutouts were part of it!) to spark conversation and teamwork. And from there, it only got better. The team’s energy was infectious, their participation outstanding.
Key takeaways from the session included:
✔️ Handling complaints with empathy
✔️ Turning service recovery into loyalty
✔️ The power of words and tone in communication
✔️ Being the “human” behind the brand
Big thank you to the Maxis team for the trust and collaboration. Your spirit and openness made the session a true success. Let’s continue delivering service that’s not just efficient — but memorable. 💚
#Maxis #CustomerService #CorporateTraining #Karyative #ServiceExcellence #PeopleFirst