At Karyative Ventures, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping methods, processing times, and other important details regarding order deliveries.
1. Shipping Methods
We only ship using the following courier services:
- J&T Express
- DHL Express
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- For pre-order items, processing time may take more than 7 working days before shipment.
3. Estimated Delivery Time
- J&T Express: 3-7 business days (depending on location)
- DHL Express: 2-5 business days (depending on location)
- Delivery times may vary due to unforeseen circumstances such as weather conditions, customs clearance, or courier delays.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location and selected courier service.
- Any applicable taxes, duties, or customs fees are the responsibility of the recipient.
5. Tracking Information
- A tracking number will be provided via email once the order has been shipped.
- Customers can track their shipment through the respective courier’s website.
6. Shipping Restrictions
- We currently ship within [Specify Regions or Countries, if applicable].
- We do not ship to P.O. Boxes or restricted areas.
7. Lost or Damaged Shipments
- Karyative Ventures is not responsible for lost or stolen packages once they have been handed over to the courier.
- If your package arrives damaged, please contact the courier directly for a claim. However, you may reach out to us for assistance.
8. Contact Us
For any shipping-related inquiries, please contact us at: Email: hello@karyative.com